DIGITAL MARKETING STRATEGIES FOR ENHANCING COMPETITIVE POSITIONING OF RETAIL CHAINS
PDF

Keywords

digital marketing, retail chains, competitive positioning, e-commerce integration, customer analytics, personalization strategies, mobile commerce, marketing automation, social commerce, customer journey optimization, digital engagement, conversion optimization, data-driven marketing, retail innovation, omnichannel experience

How to Cite

Matyakubova , A. (2026). DIGITAL MARKETING STRATEGIES FOR ENHANCING COMPETITIVE POSITIONING OF RETAIL CHAINS. INTERNATIONAL CONFERENCE ON MODERN RESEARCH AND SCIENTIFIC INNOVATION, 1(1), 72-79. https://doi.org/10.5281/zenodo.18440035

Abstract

This thesis investigates digital marketing strategies for enhancing competitive positioning of retail chains in Uzbekistan based on comprehensive analysis of 214 retail chain outlets across 8 major cities during 2021-2024 and customer behavioral data from 4,782 consumers.

PDF

References

1. Kumar V., Rajan B., Venkatesan R., Lecinski J. Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing // California Management Review. – 2019. – Vol. 61(4). – P. 135-155.

2. Lemon K.N., Verhoef P.C. Understanding Customer Experience Throughout the Customer Journey // Journal of Marketing. – 2016. – Vol. 80(6). – P. 69-96.

3. Wedel M., Kannan P.K. Marketing Analytics for Data-Rich Environments // Journal of Marketing. – 2016. – Vol. 80(6). – P. 97-121.

4. State Statistics Committee of Uzbekistan. Information and Communication Technology Statistics 2024. – Tashkent: SSC, 2024.

5. Kannan P.K., Li H. Digital Marketing: A Framework, Review and Research Agenda // International Journal of Research in Marketing. – 2017. – Vol. 34(1). – P. 22-45.

6. Grewal D., Roggeveen A.L., Nordfält J. The Future of Retailing // Journal of Retailing. – 2017. – Vol. 93(1). – P. 1-6.

7. Shankar V., Kalyanam K., Setia P., Golmohammadi A., Tirunillai S., Douglass T., Bull J., Waddoups R., Ratchford B., Varadarajan R. How Technology is Changing Retail // Journal of Retailing. – 2021. – Vol. 97(1). – P. 13-27.

8. Ministry of Digital Technologies of Uzbekistan. Digital Economy Development Report 2024. – Tashkent: MDT, 2024.

9. Neslin S.A., Grewal D., Leghorn R., Shankar V., Teerling M.L., Thomas J.S., Verhoef P.C. Challenges and Opportunities in Multichannel Customer Management // Journal of Service Research. – 2006. – Vol. 9(2). – P. 95-112.

10. Davenport T., Guha A., Grewal D., Bressgott T. How Artificial Intelligence Will Change the Future of Marketing // Journal of the Academy of Marketing Science. – 2020. – Vol. 48(1). – P. 24-42.